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136 resultsEnergy Efficiency
Tips, tools and information to run your home more energy efficient and save money.
Considering Switching Supplier?
Advice and information on how to switch gas and electricity supplier.
How to spot, avoid and report scams
Information on the different types of scams that you should look out for and how to keep yourself safe.
Consumer responsibilities
As a consumer you have a multitude of consumer rights, as previously outlined, but you also have responsibilities.
Dealing with Disputes
If you are stuck in a dispute with a trader, for example about faulty goods or unsatisfactory service, here are the steps you can take.
Our complaint handling process
The information below explains our complaint handling process and what we'll do when you contact us.
Standards of service
See what we do to deliver the highest possible standard of service to you.
Template Letters
Template letters to help you with your complaint.
Unhappy with our service?
What to do if you are unhappy with the Consumer Council's service.
How to complain effectively
Find out how to make a complaint to any service provider.