What you are entitled to if you buy coal, safety issues and how the Consumer Council can help with complaints about coal.
Coal is sold by weight. The weight should be marked clearly on the bag. If you get your coal delivered from a company in open-topped bags, there should be a notice displayed on the lorry telling you the weight of the bag. It is a criminal offence to sell or deliver short weight.
The price of the coal should be displayed clearly.
Safety problems can arise from damaged fires or blocked chimneys, leading to carbon monoxide fumes. Have your chimneys swept at least once a year.
If you have concerns about the safety of coal fired heating, who to contact about safety issues will depend on who owns the property:
If you've bought coal and you aren't happy with it, there is help available. Different organisations can help with different issues.
If you have raised a complaint with the fuel supplier and are unhappy with the outcome, you can contact us at the Consumer Council and we will investigate the complaint on your behalf.