This is when fraudsters cold-call you and make you believe you are speaking to a member of staff from a trusted organisation such as the bank or a government department. They may try and persuade you into thinking you have been a victim of fraud and ask you to share personal and banking details.
Scammers can also make the caller display on your phone show an official telephone number. This is known as 'number spoofing'. This can make you think the call is from a real organisation, like your bank, utility company or HMRC.
Ways to protect yourself from telephone scams
- Register with the Telephone Preference Service to opt out of unsolicited sales and marketing calls.
- Never give out your personal and banking information if you are unsure of the sender.
- If you are in doubt, hang up the call and call the organisation directly using the contact details on their website.
- If possible, call the organisation back from a different telephone as scammers can stay on the line without you knowing.
- If it is not possible, wait a short while before returning the call.