Royal Mail stamp swap out scheme
Information and advice regarding the Stamp Swap Out Scheme.
‘Everyday’ non-barcoded stamps will no longer be valid after 31 January 2023. Royal Mail is encouraging its customers to use up these stamps by this date.
While no longer valid after 31 January 2023, Royal Mail recently introduced a 6-month grace period where it will deliver these items as normal and will not apply a surcharge fee for insufficient postage. This period ends on 31 July 2023 and will allow its customers more time to use any of their remaining ‘everyday’ non-barcoded stamps.
After the grace period items sent with an ‘everyday’ non-barcoded stamp will incur a surcharge.
If you are unable to use up ‘everyday’ non-barcoded stamps you can swap them for the new version. Currently Royal Mail has no end date or deadline for swapping your ‘everyday’ non-barcoded stamps.
You can learn more about Royal Mail’s stamp changes on their website.
Use Royal Mail’s Stamp Swap Out Scheme:
You are unable to directly swap stamps at the Post Office. You must complete and return the ‘Stamp Swap Out’ form along with any unused stamps to the Royal Mail freepost address provided.
More information on Royal Mail’s stamp changes can be found on their website.
Alternatively, you can call Royal Mail’s customer services on 03457 740740 if you need help. It is open Monday to Friday 7am-8pm, Saturday 8am-6pm and Sunday 9am-4pm.
If something goes wrong contact Royal Mail customer services. If you are unhappy and would like to make a complaint, Royal Mail’s complaints handling process can be found on their website.