The Consumer Council is committed to making its website accessible, in accordance with Web Content Accessibility Guidelines (WCAG) 2.1.
The design and layout of our website is compliant with WCAG 2.1 and ensuring our content is usable by as many people as possible is a priority for us.
Translation and Read-Aloud Software
Our website uses Reach Deck software, provided by Text Help, to make it fully accessible in any browser. Reach Deck allows users of our website to customise it in a way that works for them, including read-aloud software (40 languages), language translations (99 languages) and font changes.
Microsoft Word documents, such as our Template Letters, will automatically download to your device. If you need the Word document translated or read aloud, click here to visit Text Help's website to add 'Read&Write' software to your device. If you need any further support with this software, click here to contact Text Help.
Translation Services and Alternative Formats
We offer a telephone translation service through Big Word Translation. If you would like to use this service please let our staff know.
We offer a sign-language service for personal consumer advice and when attending private group or public events. We do this with the Royal National Institute for Deaf People.
We also can translate our documents into different languages and other formats (e.g. Braille, large print) upon request. Click here to use our contact form to make a request.
The webpages on this website are designed to be used with screen readers, so that visually impaired users can easily access the content and navigate the site.
JAM Card Friendly Organisation
We are a JAM Card friendly organisation. If you are a JAM card holder, please let a member of our staff know. JAM stands for ‘Just A Minute’ – it’s a special card created by NOW group (a social enterprise supporting people with learning difficulties and autism into jobs with a future) service users for when they need more time and patience.
Changing Font Size
If you find the text on this website is too small or too large you can use our Reach Deck software to change font size, or you should simply adjust your browser’s settings:
- Google Chrome - Open the menu, select Settings, click ‘Show advanced settings’ a the bottom an look for the Web Content section. You can choose settings from ‘Very Small’ to ‘Very Large’
- Mozilla Firefox - Go to the View menu, select Text Size and choose Increase or Decrease.
- Microsoft Edge - Select 'Settings and more', then click Settings, then click Appearance. Scroll to the bottom of the page to view Fonts, then select Large or Very Large from the dropdown menu
Parts of this website that are not fully accessible
Some parts of this website are not fully accessible, this includes:
- Our transport knowledge hub, which is 3rd party software embedded into our website. We are actively working on finding a solution to this.