Advice NI

The Advice NI Welfare Reform Support Project provides free help and advice on welfare reform issues including Disability Living Allowance, Personal Independence Payment, Employment and Support Allowance, Housing Benefit and Universal Credit. You can call the Freephone 0800 915 4604 or email

Advice NI provides a free, confidential tax and benefit service, which offers advice and support on issues relating to HMRC products and services, including, Tax Credits, Child Benefit, Self-Assessment, PAYE, Taxes (direct/indirect), National Insurance Contributions and National Minimum Wage. You can contact the Freephone 0800 915 4604 or email

Advice NI’s Money Talks is a money and debt online resource hub specifically tailored for people living in Northern Ireland. The site provides tools such as benefits calculators and detailed guides on money and debt including debt management and bankruptcy. 

NI Direct's Make the Call

It is also worth checking that you are availing of all of the benefits to which you might be entitled and there is a free government helpline, Make the Call, which can advise in this area.

Housing Rights

If you are having problems with meeting your housing costs, the Housing Rights helpline on 028 9024 5640 provides expert advice across a range of issues, from social housing to private rentals, as well as mortgage arrears and repossessions.

Housing Rights are also offering digital advice on their public advice website Monday to Friday from 9.30am to 4.30pm.


Lifeline is Northern Ireland’s crisis response helpline for people experiencing distress or despair. Lifeline is available 24 hours a day, 7 days a week, every day of the year. Lifeline provides compassionate, trauma-informed support for those who are experiencing crisis or despair, and those feeling suicidal. Calls to Lifeline are free. You can call Lifeline on 0808 808 8000.


Food banks

Food banks can provide emergency food and support to people in crisis. To use your local food bank, you will need to be referred by a community organisation. You can call Advice NI on 0800 915 4604 for guidance on who you need to talk to. Alternatively, you may wish to contact your local food bank and ask how to get a referral for their services.

The Trussell Trust network of food banks covers much of Northern Ireland. You can use the search tool on their website to see if there is one in your area.

More help and advice

The Consumer Council for Northern Ireland is authorised and regulated by The Financial Conduct Authority to act as a credit broker. Our Firm Number is 913082.