Research and insights

We conduct research to understand the lived experience of consumers in Northern Ireland and use this to represent you and advocate on your behalf.

Topic
113 research reports available

Northern Ireland consumers and EU Exit: an overview of EU Exit experiences in 2024

This research was commissioned to gauge Northern Ireland consumers’ views and experiences of EU Exit in 2024. It explores general consumer concerns and issues in relation to consumer rights, price increases, food shopping, travel and cross border shopping. 

Protecting consumers during the energy transition to net zero: Installer and stakeholder feedback 2024

This report has been conducted as part of the Northern Ireland Energy Strategy Action Plan. It is supplementary to The Utility Regulator and Consumer Council Call for Evidence on Protecting Consumers during the Energy Transition to Net Zero undertaken in 2022.

Attitudes to the Energy Transition Summary Report

The energy transition will mean significant changes to how people live, eat, travel, and heat their homes. We need to achieve a just and fair transition by ensuring affordability, security of energy supply and protection for all consumers, particularly for vulnerable citizens. 

Attitudes to the Energy Transition

The second annual Consumer Council ‘Attitudes to the Energy Transition’ research study provides a contemporaneous picture of consumer experiences of one of the most important issues in our lifetime. The energy transition will mean significant changes to how people live, eat, travel, and heat their homes.

Qualitative study on the impact on consumers of changes to Royal Mail's Universal Service Obligation

To build on its existing evidence base, the Consumer Council is carrying out dedicated research in 2023/2024 to understand how any potential changes to the universal postal service obligation would impact consumers in Northern Ireland.

Q2 2024 Northern Ireland Household Expenditure Tracker

The Northern Ireland Household Expenditure Tracker showing data from April to June 2024.

Northern Ireland Consumers & the cost of living - Pulse Survey August/September 2024

Findings from our Pulse Survey August/September 2024.

Northern Ireland Emergency Food Providers Survey

The Consumer Council conducted a survey in April 2024 of emergency food providers in Northern Ireland.

Understanding consumer needs relating to night-time travel and personal safety

The Consumer Council carried out research to explore the views of consumers on how safe they feel when travelling at night. It identifies their concerns and brings forward insights from consumers and stakeholders into ways to address these concerns

Overview note: Great Britain retailers not delivering to Northern Ireland - July 2024

This is an overview note on the number of Great Britain retailers who have ceased to deliver to Northern Ireland citing EU Exit as the reason, updated in July 2024.