How we can help

If you have an issue with an energy, transport, water or post provider in Northern Ireland, make a complaint to them in the first instance to give them the opportunity to put things right. 

If you don’t receive a response, or are unhappy with the outcome, you can contact us. We will investigate the issue and do what we can to help you. 

We can’t help consumers who live outside Northern Ireland, unless it's about a flight that departed from or arrived into Northern Ireland.

How to complain effectively

Follow our guidance on how to complain effectively to a company or supplier, to give yourself the best chance of a positive outcome.

View our advice on how to complain effectively to a supplier here.

What complaints we can investigate

  • Electricity and gas companies, for example billing issues, customer service failings or problems with your meter
  • Transport, for example problems with airlines, ferry travel, or public transport
  • Water, for example billing issues or problems with water pressure or quality
  • Postal services, such as problems receiving compensation for items being lost or damaged
a file of documents

Submit a complaint

We can help you with unresolved complaints about energy, water, postal services, and transport in Northern Ireland.

Our complaint handling process

See our complaint handling process and what we'll do when you contact us.

Our complaints handling process.

Financial Services
Case studies

How we've helped

We’ve helped thousands of consumers in Northern Ireland, returning millions of pounds to the pockets of local people – from airline refunds, to fixing electricity billing issues.