How we can help with your complaint
If you have an unresolved complaint about energy, water, transport or postal services in Northern Ireland, we may be able to help.
Our service is free to use.
If you have an issue with an energy, transport, water or post provider in Northern Ireland, make a complaint to them in the first instance to give them the opportunity to put things right.
If you don’t receive a response, or are unhappy with the outcome, you can contact us. We will investigate the issue and do what we can to help you.
We can’t help consumers who live outside Northern Ireland, unless it's about a flight that departed from or arrived into Northern Ireland.
Follow our guidance on how to complain effectively to a company or supplier, to give yourself the best chance of a positive outcome.
We can help you with unresolved complaints about energy, water, postal services, and transport in Northern Ireland.
See our complaint handling process and what we'll do when you contact us.
We’ve helped thousands of consumers in Northern Ireland, returning millions of pounds to the pockets of local people – from airline refunds, to fixing electricity billing issues.