Information to help with taxi service complaints in Northern Ireland.
Detailed information on taxi services in Northern Ireland, such as classes of taxi, driver licences, fares, booking a taxi and lost property, can be found on the NI Direct website.
If you are unhappy with the fare, quality of the vehicle, driving or behaviour of the driver or any other issue, make your complaint to the driver or the taxi operator. A licensed taxi operator has a duty to record any complaints, including keeping details of actions taken following a complaint.
Try to note as much information as possible, including:
We have a template letter to help you with your complaint.
If you cannot get the complaint resolved with the driver or taxi company, it can be reported to the Department for Infrastructure by emailing TaxiandBusLicensing@infrastructure-ni.gov.uk.
Alternatively, you can write to:
Taxi Licensing Section
Driver and Vehicle Agency (PTLD)
The Department for Infrastructure may investigate any complaints received, and licence holders will be expected to co-operate fully in investigations and to supply any information that might reasonably be requested.
Failure to co-operate with investigations may lead to suspension, revocation or curtailment of their licence.