Do NI consumers have to pay import duty and customs fees when ordering goods from EU countries?
No. As part of the NI Protocol, there is free movement of goods between the EU and NI. However, NI will remain part of the UK VAT system but will maintain alignment with the EU’s VAT rules on goods. This means NI consumers can shop with EU retailers without barriers or taxes.
I have received a parcel from an EU Country, and I am being asked to pay import duties and a handling fee, what can I do?
There are some cases where consumers in NI are being incorrectly charged import VAT and parcel handling fees. If you live in NI and have received a parcel from an EU country or ordered goods from an EU seller for delivery in NI but believe you have been incorrectly charged import duties and parcel handling fees, you may be able to claim back these costs.
To reclaim Import Duties, you should complete the following forms on the Gov.UK website.
BOR 286 if Royal Mail or Parcelforce delivered the goods.
C285 if a courier or freight company delivered the goods.
The parcel handling fee should be reclaimed separately from the relevant parcel operator who is making the charge.
Please click here to learn more about EU and Postal Services.