Online shopping and parcel delivery rights
Your consumer rights when shopping online, what you are entitled to, and what to do if things go wrong.
Online shoppers in Northern Ireland can often face problems getting parcels delivered or pay higher delivery prices (surcharges) or have free UK delivery withdrawn.
Online retailers must:
- tell you about delivery charges and other terms and conditions at the beginning of the ordering process
- display information about delivery charges and terms clearly
- state who is responsible for the return of items if they are unsuitable