Complaints about postal services
How to make a complaint about lost, delayed, or damaged mail, what you can expect, and how we can help.
If you are unhappy with the service you have received from a postal services provider such as Royal Mail or a delivery company, you can raise a complaint.
Common issues include your mail getting lost, not receiving notification of an attempted delivery, receiving mail that was meant for someone else, your mail being delayed, or your mail getting damaged.
Where you can go for assistance will depend on whether you were the sender or recipient of the goods in question and which postal operator was used.