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    Information on how we help businesses with energy, water, and postal services.

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    Research and insights

    Research and insights into consumer experiences in Northern Ireland.

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    About Us

    Information about who the Consumer Council for Northern Ireland is, what we do, our team members and our performance.

    • About the Consumer Council
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  2. About the Consumer Council for Northern Ireland

About the Consumer Council for Northern Ireland

We are the statutory body for consumers in Northern Ireland. We are responsible for protecting, empowering, understanding and representing consumers.

We are a non-departmental public body, supported by the Department for the Economy. 

 

 

Who we are and what we do

  • Who we are and what we do

    An overview of the Consumer Council for Northern Ireland.

  • Our leadership team

    Meet our Chief Executive and leadership team.

  • Member details

    Members of the Board of the Consumer Council for Northern Ireland.

  • Equality, diversity and inclusion

    We're committed to creating an inclusive culture where a diverse range of people can work together.

  • Corporate responsibility and sustainability

    As Northern Ireland’s statutory consumer body, what matters to you matters to us. 

Our impact

  • Accreditations and awards

    We're an award winning organisation and we are proud of what our people have achieved. 

  • How we have helped

    View success stories of how we have helped people in Northern Ireland.

Work for us

  • Job opportunities

    Find details of the latest job opportunities at the Consumer Council. We are an equal opportunities employer.

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Contact Us

  • Consumer Council for Northern Ireland
    Floor 3 | Seatem House 
    28-32 Alfred Street 
    Belfast | BT2 8EN
  • 0800 121 6022
  • info@consumercouncil.org.uk
  • Use our complaints form

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The Consumer Council for Northern Ireland is authorised and regulated by the Financial Conduct Authority to act as a credit broker. Our Firm Number is 913082.

  • Complaints
    • How we can help with your complaint
    • Submit a complaint
    • Our complaint handling process
    • How we have helped
    • Service standards
    • Listening to your feedback
    • Unhappy with our service?
  • Consumers
    • Help for consumers
      • Travel and transport
        • Public transport
        • Air travel
          • Airport parking and public transport costs
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        • Electric vehicles
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        • Private car parks
          • Appealing a Private Car Parking Notice
        • Transport Knowledge Hub
        • Active and sustainable travel
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      • Electricity, oil and gas
        • Switching electricity or gas supplier
          • Economy 7 Price Comparison Archive
          • Economy 7 Price Comparison Table
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          • Electricity Price Comparison Table
          • Electricity and gas price comparision tables
          • Greater Belfast Gas Price Comparison Archive
          • Greater Belfast Gas Tariffs
          • Ten Towns Gas Price Comparison Archive
          • Ten Towns Gas Tariffs
        • Support with energy costs
        • Energy Efficiency
          • Appliance cost checker
          • Energy videos
        • Home Heating Oil
        • Complaints about electricity, oil and gas
        • Electricity and gas consumer protection
          • Customer energy charter
        • Bills and metering
        • Appliance cost checker tool
        • Renewable Energy
        • Heat networks
        • Energy Theft
        • Coal
      • Water
        • Ways to save water
        • Flooding
        • Customer Care Register
      • Financial Services
        • Worried about your finances?
          • I am struggling to make ends meet
          • Illegal lending
            • Help and advice about illegal lenders
          • Making ends meet
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        • Budgeting
        • Buy Now Pay Later
        • Safer ways to pay
        • Ways to bank
        • Bank branch closures
        • Choosing the right current account
        • The Banking Protocol
      • Postal Services
        • Sending letters and parcels
        • Complaints about postal services
        • Online shopping and Parcel Delivery Rights
        • Royal Mail Stamp Swap Out Scheme
        • Royal Mail
        • Post Offices
        • Postal Scams
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      • Appealing a Parking Charge Notice
      • Food
        • Support with food costs
        • Ways to save money on food
        • Save on energy costs in the kitchen
        • Food Poverty
      • Scams
        • How to stop, avoid and report scams
        • Business and agricultural scams
        • Educational scams activities
        • Become a Scamwise Champion
      • EU Exit
        • EU Exit and mobile roaming
        • EU Exit and postal services
        • EU Exit and shopping
        • EU Exit and travel
      • Your consumer rights
        • Your consumer rights when buying goods and digital services
        • Your consumer rights when buying services
        • Other laws that protect your consumer rights
  • Business
    • Help for businesses
      • Business energy bills
        • Business Gas Comparison Tool
        • Business electricity bills, tariffs and switching
        • Business electricity price comparison tool
          • Terms and conditions for our business energy price comparison tool
        • Complaints about electricity and gas
        • Electricity and gas customer protection
        • Business connections and contracts
      • Business water bills
        • Water Bill Check
          • Water bill checker tool
        • Water Bills and Charging
        • Water Efficiency
        • Water Champions
      • Postal Services
        • How postal operators can improve online customer experience
        • Information for businesses sending parcels
      • Get help with your complaint
  • Research
    • Research
      • Research and insight
      • View all research
      • Home Energy Index
    • Featured research
      • Northern Ireland Household Expenditure Tracker
      • Cost of living pulse surveys
      • Consumer attitudes to energy transition
      • Financial Services in Northern Ireland
  • Outreach
  • About us
    • About the Consumer Council
      • Who we are and what we do
      • Member details
      • Our leadership team
      • Equality, diversity and inclusion
      • Accreditations and awards
      • Corporate responsibility and sustainability
    • Work for us
      • Current vacancies
    • Governance
      • Corporate documents
        • National Fraud Initiative
  • News