Contact us

We are open Monday to Friday, 9.00am to 5.00pm 

You can visit us at:
The Consumer Council
Floor 3, Seatem House
28-32 Alfred Street
Belfast BT2 8EN

PLEASE NOTE: Our office is currently closed due to COVID-19. However, our phone lines and email are operating as normal. 

You can write to us at:
Freepost THE CONSUMER COUNCIL 

You can contact us via telephone:
Enquiries and Complaints Freephone: 0800 121 6022
General Telephone/Textphone: 028 9025 1600
Fax Number: 028 9025 1663

You can contact us via email at:
Enquiries and Complaints Email: contact@consumercouncil.org.uk
General Email: info@consumercouncil.org.uk
Online Enquiries and Complaints Form: Click here

The Consumer Council are also on social media. You can find us at: 
Twitter: @ConsumerCouncil
Facebook: /ConsumerCouncilNI
Instagram: @ConsumerCouncilNI
LinkedIn: The Consumer Council

The Consumer Council offers a range of services for additional support. 

We are a JAM Card friendly organisation. If you are a JAM card holder, please let a member of our staff know.  

We also offer a telephone translation service through Big Word Translation. If you would like to use this service please let our staff know. 

Sign up to our monthly newsletter Consumer Watch

Press and media enquiries should be directed to:

Eóin McShane | Senior Communications Officer

028 9025 1650 | 077 0878 2930 | eoin.mcshane@consumercouncil.org.uk 

Michael McGroarty | Senior Communications Officer

028 9025 1524 | 078 1246 1161 | michael.mcgroarty@consumercouncil.org.uk

Tara Faulkner | Communications Officer 

028 9025 1861 | tara.faulkner@consumercouncil.org.uk

If you have a complaint then you should use our dedicated complaints service for both consumers and business.