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Contact us

Contact Details

We are open Monday to Friday, 9.00am to 5.00pm 

You can visit us at:
The Consumer Council
Floor 3, Seatem House
28-32 Alfred Street
Belfast BT2 8EN

PLEASE NOTE: Our office is currently closed due to COVID-19. However, our phone lines and email are operating as normal. 

You can write to us at:

You can contact us via telephone:
Enquiries and Complaints Freephone: 0800 121 6022
General Telephone/Textphone: 028 9025 1600
Fax Number: 028 9025 1663

You can contact us via email at:
Enquiries and Complaints Email:
General Email:
Online Enquiries and Complaints Form: Click here

The Consumer Council are also on social media. You can find us at: 
Twitter: @ConsumerCouncil
Facebook: /ConsumerCouncilNI
Instagram: @ConsumerCouncilNI
LinkedIn: The Consumer Council

The Consumer Council offers a range of services for additional support. 

We are a JAM Card friendly organisation. If you are a JAM card holder, please let a member of our staff know.  

We also offer a telephone translation service through Big Word Translation. If you would like to use this service please let our staff know. 

Press & Media Enquiries

All press and media enquiries should be directed to

How to contact The Consumer Council

How to contact The Consumer Council and what we can do for you 


If you have a complaint then you should use our dedicated complaints service for both consumers and business.

Contact Form

26th January 2022