Contact Details

We are open Monday to Friday, 9.00am to 5.00pm 

You can visit us at:
The Consumer Council
Floor 3, Seatem House
28-32 Alfred Street
Belfast BT2 8EN

You can write to us at:

You can contact us via telephone:
Enquiries and Complaints Freephone: 0800 121 6022
General Telephone/Textphone: 028 9025 1600
Fax Number: 028 9025 1663

You can contact us via email at:
Enquiries and Complaints Email: [email protected]
General Email: [email protected]
Online Enquiries and Complaints Form: Click here

The Consumer Council are also on social media. You can find us at: 
Twitter: @ConsumerCouncil
Facebook: The-Consumer-Council-Northern-Ireland

The Consumer Council offers a range of services for additional support. 

We are a JAM Card friendly organisation. If you are a JAM card holder, please let a member of our staff know.  

We also offer a telephone translation service through Big Word Translation. If you would like to use this service please let our staff know. 

Press & Media Enquiries

Press and media enquiries should be directed to:

Eóin McShane

Senior Communications Officer

028 9025 1650

[email protected]

Outside of office hours: 078 2514 7496 


Matthew Stevenson

Information Officer

028 9025 1827

[email protected]



If you have a complaint then you should use our dedicated complaints service for both consumers and business.

30th August 2019