Contact

We are open Monday to Friday, 9.00am to 5.00pm 

You can visit us at:
The Consumer Council
Floor 3, Seatem House
28-32 Alfred Street
Belfast BT2 8EN

PLEASE NOTE: Our office is currently closed due to COVID-19. However, our phone lines and email are operating as normal. 

You can write to us at:
Freepost THE CONSUMER COUNCIL 

You can contact us via telephone:
Enquiries and Complaints Freephone: 0800 121 6022
General Telephone/Textphone: 028 9025 1600
Fax Number: 028 9025 1663

You can contact us via email at:
Enquiries and Complaints Email: contact@consumercouncil.org.uk
General Email: info@consumercouncil.org.uk
Online Enquiries and Complaints Form: Click here

The Consumer Council are also on social media. You can find us at: 
Twitter: @ConsumerCouncil
Facebook: The-Consumer-Council-Northern-Ireland

The Consumer Council offers a range of services for additional support. 

We are a JAM Card friendly organisation. If you are a JAM card holder, please let a member of our staff know.  

We also offer a telephone translation service through Big Word Translation. If you would like to use this service please let our staff know. 

Press and media enquiries should be directed to:

Eóin McShane | Senior Communications Officer

028 9025 1650 | 077 0878 2930 | eoin.mcshane@consumercouncil.org.uk 

Michael McGroarty | Senior Communications Officer

028 9025 1524 | 078 1246 1161 | michael.mcgroarty@consumercouncil.org.uk

Tara Faulkner | Communications Officer 

028 9025 1861 | tara.faulkner@consumercouncil.org.uk

If you have a complaint then you should use our dedicated complaints service for both consumers and business.