We can help you with unresolved complaints about energy, water, postal services, and transport in Northern Ireland.
Information on your consumer rights, ways to save money, and how to make sure you are getting what you are entitled to.
Information on how we help businesses with energy, water, and postal services.
Research and insights into consumer experiences in Northern Ireland.
Information about who the Consumer Council for Northern Ireland is, what we do, our team members and our performance.
Latest updates from the Consumer Council for Northern Ireland.
With the high cost of food a concern for 95% of consumers in Northern Ireland, we have put together some tips to help save you money at each stage of your food shop.
Budget Energy, Northern Ireland’s third largest electricity supplier, has today announced a price decrease of 8% for their domestic electricity customers.
Extra support measures are being put in place for households this Winter, as Northern Ireland’s Consumer Energy Charter is launched for its second year.
Northern Ireland’s second largest electricity supplier, SSE Airtricity will reduce their standard tariffs by 7% tomorrow (1 November). This will mean savings of around £95 per year for a typical
Royal Mail has announced that from Monday 2 October 2023, a price increase to some postal services.
SSE Airtricity, Northern Ireland’s second largest electricity supplier, has announced a price decrease of 7% for their electricity customers.
Our new research published today highlights that consumers want affordable, convenient, and practical solutions before they can make more sustainable transport choices.
New research published by the Consumer Council, reveals that people will need assistance, honesty, and protection, in exchange for taking part in the energy transition.
Northern Ireland’s lowest earning households have seen their discretionary income fall by almost a third (29.5%) over the last year from £28.12 to £19.83 per week.
firmus energy has announced today, 6 September 2023, a reduction of 7.56% on their regulated gas tariffs for domestic and small business customers in the Ten Towns area, effective from the 1st of
If you have been impacted by the Electric Ireland keypad issue, follow the updated advice on their website which can be found here . Check Electric Ireland's website and social media channels
Food prices are causing concern for everyone and a recent survey found that young people are finding it particularly difficult. We asked young people how they are coping and here is what they told us.
Our latest figures released today reveal that Northern Ireland has lost 27% of its total bank branch network in less than three years. Between May 2020 and January 2023, banks in Northern Ireland
The Civil Aviation Authority (CAA) has taken enforcement action against Wizz Air following significant concerns over high volumes of complaints about the airline not paying passengers what they are