Our complaint handling process
The information below explains our complaint handling process and what we'll do when you contact us.
When you contact us, we will:
If you would like someone else to act on your behalf, just give us your permission in writing.
We’ve built our processes around consumers, and we do what we can to help you. Read our standards of service that you can expect when you contact us.
We have helped thousands of consumers in Northern Ireland, returning millions of pounds to the pockets of local people – from airline refunds, to fixing electricity billing issues. Take a look at examples of our work here, to see what we can help you with.
If you're unhappy with our service or how we investigated your complaint, please let us know.