Accreditations and awards
We're an award winning organisation and we are proud of what our people have achieved.
Our accreditations and awards
Customer Service Excellence
Customer Service Excellence recognises organisations who prioritise making customer-focused change within their organisation.
ISO 22458 Consumer Vulnerability with the BSI Kitemark
The BSI Kitemark™ for inclusive service is a high-level certification, issued to organisations that have met strict criteria for protecting their customers when they are in vulnerable situations.
Investors in People
We have achieved Investors in People Gold, demonstrating our commitment to our people and our purpose and our continued investment in our staff members' development.
Chartered Institute of Public Relations
Achieved two gold CIPR Awards in 2022 and one silver award in 2023, demonstrating our expertise in communication and empowerment. Awards: Best Public Sector Campaign (Gold) and In-house PR Team of the Year (2022: Gold, 2023: Silver).
Diversity mark
We have a Bronze Diversity Mark for our commitment to advancing diversity and inclusion within our workplace.
BS:30416:2023 Menstruation, Menstrual Health and Menopause
We have adopted British Standard BS:30416 Menstruation, Menstrual Health and Menopause to support colleagues experiencing menstruation, menstrual health or menopause symptoms and ultimately empower them through every life stage.
JAM Card friendly organisation
JAM Card allows people with a hidden disability or communication barrier to tell others that they need extra time and understanding in a private and easy way. We are a JAM Card friendly organisation.
Disability Confident
Disability Confident is a government initiative designed to encourage employers to recruit and retain disabled people and those with health conditions.