Our accreditations and awards

  • Customer Service Excellence

    Customer Service Excellence recognises organisations who prioritise making customer-focused change within their organisation.

  • ISO 22458 Consumer Vulnerability with the BSI Kitemark

    The BSI Kitemark™ for inclusive service is a high-level certification, issued to organisations that have met strict criteria for protecting their customers when they are in vulnerable situations.

  • Investors in People

    We have achieved Investors in People Gold, demonstrating our commitment to our people and our purpose and our continued investment in our staff members' development.

  • Chartered Institute of Public Relations

    Achieved two gold CIPR Awards in 2022 and one silver award in 2023, demonstrating our expertise in communication and empowerment. Awards: Best Public Sector Campaign (Gold) and In-house PR Team of the Year (2022: Gold, 2023: Silver).

  • Diversity mark

    We have a Bronze Diversity Mark for our commitment to advancing diversity and inclusion within our workplace.

  • Cycle Friendly Employer

    We are a cycle friendly organisation accredited by Cycling UK, meaning we provide a safe way for our colleagues to bike to work, promoting health and well-being. 

  • JAM Card friendly organisation

    JAM Card allows people with a hidden disability or communication barrier to tell others that they need extra time and understanding in a private and easy way. We are a JAM Card friendly organisation. 

  • Disability Confident

    Disability Confident is a government initiative designed to encourage employers to recruit and retain disabled people and those with health conditions.

More about the Consumer Council for Northern Ireland

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