Accreditations and awards
We're an award winning organisation and we are proud of what our people have achieved.
Our accreditations and awards
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Customer Service Excellence
Customer Service Excellence recognises organisations who prioritise making customer-focused change within their organisation. We have retained the Standard for 5 years, since 2017.
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British Standard 18477 for Inclusive Service Provision
Achieved for our commitment to ensuring our services are available to all. Having been the first organisation to achieve this accreditation in 2021, we retained it for a second year in 2022.
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ISO 9001 Quality Management
Awarded for our commitment to meeting customer expectations and embedding effective processes across the organisation to ensure a quality service is delivered at all times.
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ISO 27001 Information Security
The international standard for information security which we achieved due to our best-practice approach to information management embedded across our people, processes and technology.
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ISO 22301 Business Continuity
Awarded for our understanding and prioritisation of business continuity and commitment to maintaining smooth delivery of service to our customers.
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Investors in People
We have achieved Investors in People Gold, demonstrating our commitment to our people and our purpose and our continued investment in our staff members' development.
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Chartered Institute of Public Relations
Achieved two gold CIPR Awards in 2022 and one silver award in 2023, demonstrating our expertise in communication and empowerment. Awards: Best Public Sector Campaign (Gold) and In-house PR Team of the Year (2022: Gold, 2023: Silver).
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Diversity mark
We have a Bronze Diversity Mark for our commitment to advancing diversity and inclusion within our workplace.
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Cycle Friendly Employer
We are a cycle friendly organisation accredited by Cycling UK, meaning we provide a safe way for our colleagues to bike to work, promoting health and well-being.
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JAM Card friendly organisation
JAM Card allows people with a hidden disability or communication barrier to tell others that they need extra time and understanding in a private and easy way. We are a JAM Card friendly organisation.
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Disability Confident
Disability Confident is a government initiative designed to encourage employers to recruit and retain disabled people and those with health conditions.