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181 resultsInformation for Electric Ireland Keypad customers
If you have been impacted by the Electric Ireland keypad issue, follow the updated advice on their website which can be found here.
Check Electric Ireland's website and social media channels regularly for updates.
Top tips for students and young people on shopping and cooking
Food prices are causing concern for everyone and a recent survey found that young people are finding it particularly difficult. We asked young people how they are coping and here is what they told us.
Vulnerable consumers and those in rural areas most impacted as 27% of bank branches in Northern Ireland close within 3 years
Our latest figures released today reveal that Northern Ireland has lost 27% of its total bank branch network in less than three years. Between May 2020 and January 2023, banks in Northern Ireland permanently closed 52 branches.
We carried out research in 2022 to understand the impact of bank branch closures on Northern Ireland consumers. The research shows that bank branch closures have a bigger negative impact on vulnerable consumers, including those who have a disability or who are on low incomes.
Key findings:
- Between May 2020 and January 2023, 52 bank branches closed in Northern Ireland, 27% of the total bank branch network.
- 21% of consumers have seen their local bank branch close within the last three years.
- 84% of consumers who had experienced a bank branch closure said it had an impact on their lives, this increases to 90% for consumers on low incomes and 94% for consumers who have a disability.
- Of those in rural areas where their local bank closed, over half of them (53%) said that it had a major impact on them and their local community.
We are calling for more to be done to protect consumers from the impacts of bank branch closures and wants to see the banking industry come together to meet the changing needs of their customers and find inclusive solutions that best meet the needs of all consumers.
Scott Kennerley, our Director of Financial Services said,
“The alternatives provided for consumers when a branch closes, such as using the Post Office or online and telephone banking, provide benefits for many consumers, but they do not meet everyone’s needs.
“This research shows that consumers are being impacted by bank branch closures and it is potentially the more vulnerable that are feeling the impact more than others. We know that bank branches are unlikely to return to highstreets, but consumers need the right level of support to make sure that they can still access the banking services they need.”
View the full research on the impact of bank branch closures on Northern Ireland consumers.
Wizzair – notice for consumers who made an unsuccessful claim prior to 18 March 2022
The Civil Aviation Authority (CAA) has taken enforcement action against Wizz Air following significant concerns over high volumes of complaints about the airline not paying passengers what they are owed.
Delayed or cancelled flight this summer? What you’re entitled to
With over 1,100 flights cancelled already this year in Northern Ireland, it is important for consumers to be aware of their rights if their flight is affected.
Almost half of Northern Ireland consumers with food allergies and intolerances had to go without free-from products due to cost and availability
Our research from July 2023 revealed people with food allergies and intolerances (food hypersensitivities) are impacted by high costs and lack of availability when buying free-from food and drinks.
New research highlights the importance of key mobile roaming protections for Northern Ireland consumers
New research published today by the Consumer Council investigates the issues that Northern Ireland (NI) consumers are experiencing as a result of the reintroduction of mobile roaming charges.
Advice to energy customers ahead of 1 July changes
We are issuing advice to energy customers as a reduction in government support comes into effect from 1 July.
Planning ahead - your passport to smoother summer travel
The countdown is on to the summer holidays and we are encouraging travellers to plan ahead for a smooth journey.
The Consumer Council publishes new guide to electric vehicles
As electric vehicles are growing in popularity in Northern Ireland, we have developed an online guide for those considering a more environmentally friendly option for their next car.