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SSE Airtricity gas tariff increasing by 9.8%

SSE Airtricity gas customers in Northern Ireland will have to find extra money for their gas bill after they announced today (Friday 5 March 2021) an increase of 9.8% from 1 April 2021.


firmus energy tariffs to increase by 17.75%

firmus energy has today (Tuesday 2 March 2021) announced it will be increasing its gas prices by 17.75% in the Ten Towns area from 1 April 2021.


Disappointment for consumers as Electric Ireland increase prices by 3.7%

Electric Ireland have today (Friday 8 January 2021) announced they will be increasing their prices by 3.7% from 1 February 2021. This will see the typical Electric Ireland customer needing to find up to an extra £21 per year.

Noyona Chundur appointed as new Chief Executive at The Consumer Council

The Consumer Council has announced Noyona Chundur as its new Chief Executive. Noyona took up her post today (Tuesday 5 January 2021). She joins The Consumer Council from Invest Northern Ireland where she was Head of Campaigns and Digital Solutions since 2006, joining the organisation in 2004. She led their communications strategy for Northern Ireland, winning multiple internationally recognised awards for marketing and digital innovation, and is also Chair of the Cathedral Quarter Arts Festival.

EU Exit

Concerns about long-term solution for parcels moving between GB and NI

Following the publication of temporary guidance for parcels moving between Great Britain (GB) and Northern Ireland (NI) from 1 January 2021, The Consumer Council has said it remains concerned about the long-term solution for NI consumers and businesses.


Christmas and New Year opening hours

Our office opening hours over Christmas and New Year are:

EU Exit

Northern Ireland consumers could face potential difficulties when shopping online after Brexit warns The Consumer Council

The Consumer Council is concerned that consumers in Northern Ireland could face potential new difficulties when shopping online from 1 January 2021, following the end of the transition period. Custom administration could be applied to parcels arriving in Northern Ireland from GB, which will likely lead to higher costs, delays and reduced choice for Northern Ireland consumers shopping online.


Small businesses could save £1,000 on postal redirection charges

The Consumer Council is calling for small businesses getting their mail redirected during COVID-19 to check they are getting a new cheaper rate, saving up to £1,000.


The Consumer Council welcomes Utility Regulator decision on back billing

The Consumer Council has welcomed new rules designed by the Utility Regulator to limit the length of time electricity and gas companies can back bill domestic and microbusiness consumers.


The Consumer Council congratulate John French’s appointment as Chief Executive of the Utility Regulator

The Board and staff of The Consumer Council wish to congratulate Chief Executive, John French, on his recent appointment to the role of Chief Executive of the Utility Regulator.