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181 resultsTake part in our Travelling at Night survey
This survey has now closed.
We want to hear about your experiences of travelling at night in Northern Ireland. We are particularly interested in your perceptions about personal safety.
Go Green: Top tips to spot misleading claims
More people want to buy sustainable and environmentally friendly products but often it is hard to tell which products are actually best for the environment.
Misleading green claims (also referred to as greenwashing) are when a product or service is made to appear more environmentally friendly than it really is.
The Consumer Council retains Customer Service Excellence Standard
We have retained our Customer Service Excellence Standard for commitment to high-quality customer service as well as securing an additional Compliance Plus rating.
Northern Ireland’s lowest earning households left with under £20 per week after bills and living costs
Northern Ireland’s lowest earning households have seen their discretionary income fall by 46.7% compared to last year, from £37.11 to £19.78.
Advice for consumers impacted by Flybe entering administration
Flybe confirmed today that it has entered Administration meaning that all flights are cancelled with immediate effect. If you have been impacted by this, its important that you are aware of your consumer rights as you may be entitled to compensation and assistance.
Energy and Climate Minister Graham Stuart MP addresses advice sector roundtable hosted by the Consumer Council
Advice organisations from across Northern Ireland attended an Energy Bill Support Scheme roundtable today, 20 January 2023, hosted by the Consumer Council.
Advice for consumers as roll out of £600 payments begin in Northern Ireland
The Energy Bill Support Scheme payments will begin in Northern Ireland today, Monday 16 January, with the first payments being made to consumers registered as vulnerable with their energy supplier, and the remainder being posted in batches to assist delivery.
The Consumer Council retains Standard for Inclusive Service Provision
As the first organisation in Northern Ireland to be awarded the British Standard for Inclusive Service Provision (BS18477) in 2021, the Consumer Council has retained the Standard for the third consecutive time.
Electric Ireland set to increase its electricity prices (again)
Electric Ireland, the third largest electricity supplier in Northern Ireland, have announced today (8 December 2022) it is increasing electricity prices by 23.9% for customers from 1 January 2023.
Power NI 14.2% tariff decrease coincides with the reduction of bill support
Northern Ireland’s largest electricity supplier, Power NI, is set to decrease its tariff by 14.2% effective 1 January 2023 for over 473,000 households.