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Latest from the Consumer Council

  • Post

    Package Deal - Retailers and Delivery Surcharges

    The level and fairness of parcel surcharging remains a longstanding and frustrating issue for consumers in Northern Ireland, the Highlands and Islands of Scotland and other remote areas in the United Kingdom (UK). Four in 10 UK online retailers apply an additional delivery surcharge for consumers living in Northern Ireland. This can cost on average an additional £6.72. With the predicted growth in online shopping this additional cost can potentially exclude or cause significant cost to consumers.

    Consumer Guides
  • Transport

    Inaccurate cancellation information cost me extra £132

  • Event

    Consumer Parliament 2020