Coronavirus: Important Consumer Advice
Coronavirus FAQs: Advice for Northern Ireland consumers who may be affected by the COVID-19 (coronavirus) outbreak.
Click the relevant section below for updates and further information on your consumer rights across a variety of areas that are being affected by COVID-19 (coronavirus).
Page last updated: 1 April 2022
Information and Advice by Area
Includes information on airlines, ferries, package holidays, travel insurance, public transport and cancelled travel plans (including refunds).
Includes information about impacts to Post Office branches, Royal Mail, DPD, Yodel, Hermes, DHL and UPS.
Includes information and updates about shop closures, changes to opening hours, food safety and a note on pricing practices.
Includes information regarding scams and how to avoid falling for them.
Downloadable Family Activities
A series of consumer rights themed games and quizzes that you and your family can do while you are in the house. Check back as we will keep adding new activities!
NI Direct: Coronavirus Latest Information and Advice
Foreign & Commonwealth Office (FCO): Coronavirus FCO Travel Advice by Country
Department of Health NI: Coronavirus (COVID-19) Updates for Northern Ireland
Department of Education: The Department of Education have produced a list of online resources for parents and carers to utilise at this time. www.education-ni.gov.uk/support-parents-and-pupils.