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06th April 2022

Coronavirus: Important Consumer Advice

Coronavirus FAQs: Advice for Northern Ireland consumers who may be affected by the COVID-19 (coronavirus) outbreak.

Click the relevant section below for updates and further information on your consumer rights across a variety of areas that are being affected by COVID-19 (coronavirus).

Page last updated: 1 April 2022

Information and Advice by Area

Includes information on airlines, ferries, package holidays, travel insurance, public transport and cancelled travel plans (including refunds).

Includes information about impacts to Post Office branches, Royal Mail, DPD, Yodel, Hermes, DHL and UPS.

Includes information and updates about shop closures, changes to opening hours, food safety and a note on pricing practices.

Includes information regarding scams and how to avoid falling for them.

Downloadable Family Activities

A series of consumer rights themed games and quizzes that you and your family can do while you are in the house. Check back as we will keep adding new activities!

Government Resources

GOV.UK: Coronavirus (COVID-19): latest information and advice

NI Direct: Coronavirus Latest Information and Advice

Foreign & Commonwealth Office (FCO): Coronavirus FCO Travel Advice by Country

HSCNI: Coronavirus: Situation in Northern Ireland

Department of Health NI: Coronavirus (COVID-19) Updates for Northern Ireland

OFCOM: Staying connected during the coronavirus

Department of Education: The Department of Education have produced a list of online resources for parents and carers to utilise at this time.

Contacting The Consumer Council

Phone: 0800 121 6022
Please read our Service Standards and Customer Charter, which outline what we will do, what you can expect and when you can expect it.

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