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How to spot scam mail
Our scam mail leaflet provides information on the types of scam mail, what to look for and how to report it.
Publication
Consumer Guides
- Scams
- Post
Policy & Research
We undertake research to understand and communicate current and future consumer issues in Northern Ireland. This insight is used to inform, to advocate for change, and where possible, to improve the lives of consumers in the region.
Landing Page
03rd May 2018
Energy Switching Week Flyer
'Energy Switch and Save' events taking place in Londonderry (Monday 20 October) and Belfast (Thursday 23 October).
Publication
Consumer Guides
- Energy
Social Market Research Report - Energy & Money Affairs Research
In early 2014, the Consumer Council for Northern Ireland commissioned Social Market Research to undertake research on energy and monetary affairs issues. The SMR report can be found here.
Publication
Research Reports
- Energy
- Personal Finances
Border Post - A report on cross border mail delivery
The general objective of this study was to evaluate the consumer and business experience of cross-border postal services in NI.
Publication
Research Reports
- Post
Ofcom’s review of the Regulation of Royal Mail
As the statutory representative for consumers of postal services in NI the Consumer Council is pleased to respond to Ofcom’s consultation on the review of the Regulation of Royal Mail.
Publication
Consultations
- Post
Consumer Council Consultation Response - Royal Mail postal schemes
Consumer Council Consultation Response in conjunction with Citizens Advice Bureau - Royal Mail Postal Schemes - Confirmation of delivery and amendments to prohibitions
Publication
Consultations
- Post
Consultation Response to Royal Mail Access Pricing Review
Consumer Council and Citizens Advice Service (Citizens Advice and Citizens Advice Scotland) response to Royal Mail Access Pricing Review.
Publication
Consultations
- Post