Factsheet on flight delay or cancellation because of extraordinary circumstances.
Air passengers will be able to check their rights at the click of a button, thanks to a new Consumer Council podcast. Joining forces with Northern Ireland’s three airports, the Consumer Council will give demonstrations to summer travellers, so that they can assert those rights if anything goes wrong.
The Enquiries and Complaints report 2013-14 provides an insight into our complaints handling work in what has been a very successful year for the Consumer Council, handling our largest ever volume of contacts with consumers and achieving the highest amount of redress for consumers in our 30 year history.
A proposal to make motor and home insurance renewal quotes easier for customers to compare has been welcomed by the Consumer Council.