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  • Postal scams

    Types of postal scams and what to look out for. 

  • Complaints about postal services

    How to make a complaint about lost, delayed, or damaged mail, what you can expect, and how we can help. 

  • Changes to Post Offices

    Information about changes to Post Offices in Northern Ireland.

  • Sending letters and parcels

    How to make sure your post and parcels arrive safely, and what you can do if things go wrong.

  • Budgeting

    Ways to budget better; helping you spend less and save more.

  • Safer ways to pay

    Options for paying for things and the level of consumer protect you have if something goes wrong.

  • Bank branch closures

    Since 2020, over 50 banks have closed in Northern Ireland. What to do if a bank closes in your area.

  • Ways to bank

    Choosing the correct type of banking for your needs, from in person, online, or via phone.

  • Renewable energy

    Information on the types and benefits of renewable electricity and heat and how they work.

  • Electricity and gas consumer protection

    What are you entitled to as an energy customer in Northern Ireland, including standards of service, codes of practice and critical care registers.