- Consumer Skills
The Consumer Council says Ryanair’s handling of its decision to cancel bookings made through some travel websites is causing confusion and uncertainty for passengers - this is a lesson on how not to treat customers.
Advice for passengers who booked their flights with Ryanair through other on-line travel websites
Northern Ireland bus and rail passengers are next in line to be hit by the soaring cost of fuel with Translink’s announcement today that fares will rise by an average of five per cent on 25 August. Today’s announcement comes only six months after a similar announcement in March.
Following severe flash flooding in the Newry and Mourne area last night, the Consumer Council and local elected representatives will meet Northern Ireland Water (NIW) and other agencies to discuss how flooding can be prevented and what lessons can be learned to provide the right help to households in distress.
At a time when worry and stress is growing among consumers faced with the sharply rising cost of living , the Consumer Council is calling on consumers to tell their real-life stories about the household pressures they are facing. They want to find out how consumers are coping and what they believe should be done to help them as they face into this winter which seems set to bring even more misery and crisis to many households here already struggling to make ends meet.
- Consumer Skills
The Consumer Council today called on Tesco and Sainsbury’s to scrap their local pricing policy that charges some of their customers more for petrol depending on where they live. The demand came as the Consumer Council released the findings of a snapshot supermarket petrol pricing survey that showed Tesco and Sainsbury’s are charging consumers more in places like Ballymena and Belfast than in Bangor or Coleraine at a time when they are telling all consumers that they are doing everything to help them save money during hard times.