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The Consumer Council welcomes the opportunity to respond to Ofcom’s further consultation: recovering postal regulation and consumer advocacy costs, which proposes amendments to the relevant regulatory condition (CP1) to clarify that only turnover relating to domestic services, and not international letters and parcels, should be included when calculating relevant turnover.

The Consumer Council has reviewed with interest the European Regulators Group for Postal Services (ERGP) report on Developments in the postal sector and implications for regulation. We note the report raises a number of strategically important policy considerations for the postal sector and regulation in the postal market. We provide some general comments below and highlight The Consumer Council’s research which is relevant to many key areas discussed in the ERGP report.

Citizens Advice published its review of the Post Office restructuring programme, which started in 2012 and finished in 2018, supported by £2billion government investment. Our response outlines the key highlights from the report.