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The Consumer Council welcomes latest Translink performance results

Translink Charter Monitoring Results for Autumn 2017

News

Transport

22nd March 2018

Keep safe when online, advises The Consumer Council

World Consumer Rights Day – 15 March 2018

News

Consumer Skills

15th March 2018

Consumer Council Freephone Number - Change of Operating Hours

Our complaints team is currently investigating high numbers of complaints therefore as a temporary measure our telephone lines will be open Monday to Friday from 10am to 4pm daily. This will allow the team some time off the telephones to get caught up on correspondence.

News

Consumer Skills

14th March 2018

Access to Air & Sea Travel

Special assistance services available when flying or sailing.

Basic page

13th March 2018

Accessible Travel

Accessible travel information for Translink services, Disability Action Transport Service and Community Transport.

Basic page

13th March 2018

Public Transport

We can help if you have an issue with your bus or rail journey.

Basic page

13th March 2018

Ferry Travel

We provide information about your rights when sailing and can help resolve complaints with ferry companies or terminal operators.

Basic page

13th March 2018

Air Travel

We can provide you with information on your rights if your flight has been delayed or cancelled and help you with your airline and airport complaints.

Basic page

13th March 2018

Check You Are Getting the Best Deal Advises Consumer Council

Following today’s fares announcement from Translink that fares are due to increase on the 26 March 2018, The Consumer Council is advising passengers to ensure they are on the best value ticket.

News