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The Consumer Council is questioning why Ulster Bank account holders in Northern Ireland will endure another week of disruption to their current accounts, yet services for account holders at sister bank, Nat West, are almost fully back to normal.

The Consumer Council is asking Ulster Bank to ensure that all their branches are open for their customers this weekend and for other banks to show compassion to consumers who are affected by the Ulster Bank technical problem. Ulster Bank, a subsidiary of Royal Bank of Scotland (RBS), has given an indication that the technical difficulties have been resolved - however it could be the middle of next week before the backlog in processing debits and credits is cleared.

The Consumer Council has sought reassurance today that Ulster Bank customers will not incur any additional charges as a result of the bank’s technical issue preventing salary and welfare payments being made to customers. The bank estimates it could be tomorrow (22 June) before the issue is rectified.

Details of the Financial Ombudsman Service for any customer who is unhappy at the service provided by their bank.