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417 resultsAdvice for consumers impacted by Flybe entering administration
Flybe confirmed today that it has entered Administration meaning that all flights are cancelled with immediate effect. If you have been impacted by this, its important that you are aware of your consumer rights as you may be entitled to compensation and assistance.
Energy and Climate Minister Graham Stuart MP addresses advice sector roundtable hosted by the Consumer Council
Advice organisations from across Northern Ireland attended an Energy Bill Support Scheme roundtable today, 20 January 2023, hosted by the Consumer Council.
Advice for consumers as roll out of £600 payments begin in Northern Ireland
The Energy Bill Support Scheme payments will begin in Northern Ireland today, Monday 16 January, with the first payments being made to consumers registered as vulnerable with their energy supplier, and the remainder being posted in batches to assist delivery.
The Consumer Council retains Standard for Inclusive Service Provision
As the first organisation in Northern Ireland to be awarded the British Standard for Inclusive Service Provision (BS18477) in 2021, the Consumer Council has retained the Standard for the third consecutive time.
Electric Ireland set to increase its electricity prices (again)
Electric Ireland, the third largest electricity supplier in Northern Ireland, have announced today (8 December 2022) it is increasing electricity prices by 23.9% for customers from 1 January 2023.
Power NI 14.2% tariff decrease coincides with the reduction of bill support
Northern Ireland’s largest electricity supplier, Power NI, is set to decrease its tariff by 14.2% effective 1 January 2023 for over 473,000 households.
Protecting consumers during the energy transition to net zero: Call for evidence
The Utility Regulator and Consumer Council for Northern Ireland today jointly launch a call for evidence on protecting consumers during the energy transition to net zero.
The Consumer Council advises posting early this Christmas
Many Northern Ireland consumers will be sending festive cards and presents to family and friends through the post over the next few weeks. We have put together some top tips to help consumers ensure their cards and parcels arrive on time and get the best deal on postage.
The Consumer Council’s Top Christmas Travel Tips
Many people will be preparing to travel this Christmas, whether it is going home for the holidays or celebrating in a different country. To help the journey go as smoothly as possible, the Consumer Council is helping Northern Ireland consumers prepare for their journeys with its Top Travel Tips.
firmus energy announces gas price decreases across Northern Ireland
firmus energy has announced today, 6 December 2022, a reduction of 20.52% to their regulated gas tariffs for domestic and small business customers in the Ten Towns area, and a 17.6% decrease in the Greater Belfast Network, effective from the 1 January 2023.