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417 resultsCustomer Care Register
Northern Ireland Water's Customer Care Register offers extra help for those who need it.
Flooding
What to do before, during and after a flood.
Taxi services
Information to help with taxi service complaints in Northern Ireland.
Ferry travel
Information on your consumer rights when sailing including compensation, special assistance and what to do if things go wrong.
Air travel
Learn your consumer rights if you are travelling by air including compensation, special assistance and what to do if things go wrong.
Public transport
Advice and information about public, accessible and community transport including information about traveling with a disability or reduced mobility, and finding the best value fare.
Statement on increase in Translink fares
Translink has today announced increases to its bus and rail fares.
Our Director of Infrastructure and Sustainability described the impact that the increases will have on consumers.
- Index DateCCNI Composite Energy Index227.320Gas Index229.710Electricity Index212.610HHO Index249.440Electricity and Gas215.550Electricity and Home Heating Oil227.710
Mar-24
Index DateCCNI Composite Energy Index240.448Gas Index288.422Electricity Index220.390HHO Index246.752Electricity and Gas235.950Electricity and Home Heating Oil231.47390% of consumers concerned about rising cost of basics
Our new research published today shows 90% of consumers in Northern Ireland are concerned about the rising cost of basics.