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181 resultsThe Consumer Council retain Standards for Inclusive Service Provision and Customer Service Excellence
The Consumer Council has retained best practice accreditations; the British Standard 18477 for Inclusive Service Provision, and the Customer Service Excellence Standard for commitment to high-quality customer service.
7 out of 10 people have experienced potential rip-offs online, worrying new CMA research reveals
The CMA has today launched a brand-new campaign “The Online Rip-Off Tip-Off” to help shoppers spot and avoid misleading online practices that could result in them being ripped off.
6 ways to boost your energy budget and make it stretch further
Some energy prices are extremely high, but there are small changes we as consumers can make to make our energy budgets stretch that little bit further.
Firmus energy customers in the Ten Towns area face the first gas price increase of 2022
Firmus energy has today announced an increase of 33.57% from 24 February 2022 for gas customers in the Ten Towns area, impacting around 59,000 domestic customers.
Hargey announces £2M for Emergency Fuel Payments
The Department for Communities, in collaboration with Bryson Charitable Group, the Consumer Council and a range of local energy companies, will contribute £2 million to an Emergency Fuel Payment Scheme.
Christmas and New Year opening hours
Our office opening hours over Christmas and New Year are:
- Friday 24 December: Closed
- Monday 27 December: Closed
- Tuesday 28 December: Closed
- Wednesday 29 December: Open, 9am to 5pm
- Thursday 30 December: Open, 9am to 5pm
- Friday 31 December: Open, 9am to 5pm
- Monday 3 January: Closed
We are open again as normal from Tuesday 4 January at 9am.
Travelling this Christmas? Tips & advice for how to prepare for your trip
As consumers start to firm up their plans to travel over the festive period, the Consumer Council is calling on the public to make themselves familiar with the latest public health advice and to be prepared in the event of new travel restrictions coming in to place.
Firmus energy customers in the Greater Belfast area face another gas price increase
Firmus energy has today announced an increase of 19.48%, effective from 6 January 2022 for gas customers in the Greater Belfast* area, impacting around 49,000 domestic customers.
Top tips to make sure your gifts arrive under the tree
This year, many of us will be sending Christmas gifts to friends and family through the post rather than giving in person, so it's good to know what steps you can take to make sure your gifts arrive safely and on time. To help, we've put together some top tips covering last postage dates, how to get the best postage deal and keeping valuable items safe.
Energy efficiency Webinars: Improve the energy efficiency of your home this winter
We’re delighted to be working with National Energy Action, to host a series of energy efficiency webinars where you can learn useful tips and advice on how you can make your energy go further this winter, save some money on your bills, and do your bit for our environment at the same time.