Plane Facts - Your Essential Guide to Air Travel

This publication provides information on:

• planning your journey;
• your rights if your flight is delayed, cancelled or if you are denied boarding;
• your right to assistance if you have a disability or reduced mobility;
• what to do if your luggage is damaged, delayed or lost; and
• how to make a complaint if you are not satisfied with the service you receive from an airport or airline.

Use the 'Download now' button below to view the publication. Alternatively, a Plain Text version of the document is available by clicking here.