Delivering for consumers: The parcel experience after EU Exit in 2023

The Consumer Council has continued to track the EU Exit related issues that affects the consumer experience when they receive
parcels, shop online and send parcels. This report highlights the key findings from research that was carried out with a representative sample of over 1,000 Northern Ireland consumers in August 2022, November 2022 and February/March 2023, and from four focus groups that took place in January 2023.