We can help you with unresolved complaints about energy, water, postal services, and transport in Northern Ireland.
Information on your consumer rights, ways to save money, and how to make sure you are getting what you are entitled to.
Information on how we help businesses with energy, water, and postal services.
Research and insights into consumer experiences in Northern Ireland.
Information about who the Consumer Council for Northern Ireland is, what we do, our team members and our performance.
We conduct research to understand the lived experience of consumers in Northern Ireland and use this to represent you and advocate on your behalf.
We recently carried out research to explore consumers views on energy transition using qualitative research.
This consumer friendly report lays out the key findings and final recommendations.
Read the summary report on Older Persons, Public Transport and COVID-19
We recently carried out research to explore the consumer journey with renewable technologies using qualitative research.
Brexit transition: NI Consumers (April 2020)
A report prepared by Ipsos MORI for The Consumer Council for Northern Ireland.
Electricity Suppliers: Customer Satisfaction Survey Over 3 Years
The Utility Regulator (UR) published its Draft Determination (DD) of SONI’s price control 2020-2025 on 6 July 2020.
