The Consumer Council is pleased to be able to offer comments on Citizens Advice draft consumer work plan 2018-19. We believe the draft consumer work plan demonstrates a comprehensive approach with exceptional clarity of purpose.
The Consumer Council is pleased to be able to offer comments on Ofcom’s proposed work plan 2018-19. We commend Ofcom on its clear and detailed work plan, which gives a helpful description of the breadth and ambition of its work plan.
Consumers have seen significant changes to the way they use the post in recent years, with the rise in digital communication and increase in parcel deliveries from online shopping. The opportunities and consequences from these changes are still unfolding, however, some of these changes are likely to benefit certain consumers more than others.