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Air Travel

We can help if you have had a delay or cancellation, by providing information about your rights or helping to resolve complaints with airlines and airports.

Ferry Travel

We provide information about your rights when sailing and can help resolve complaints with ferry companies or terminal operators. 

Private Parking

Information on Parking Charge Notices, how to avoid them and what to do if you get one. 

Access to Air & Sea Travel

Special assistance services available when flying or sailing. 

Public Transport

We can help if you have an issue with your bus or rail journey. 

Private Bus Companies

The Consumer Council can help with complaints about private bus companies

Transport Knowledge Hub

Historical price data across a number of transport categories presented in our interactive hub. 

Taxi Services

Information to help with taxi service complaints in Northern Ireland.

Video Series: Northern Ireland Travel Rights

A video series hosted by Richard Williams, Head of Transport at The Consumer Council, giving an overview of your consumer rights in relation to cancelled & delayed flights/ferry sailings, and travel insurance.

Coronavirus: Advice for Northern Ireland Travellers

Advice for Northern Ireland travellers whose holidays and travel plans may be affected by COVID-19 (coronavirus), including the latest information on airlines, ferries, package holidays, travel insurance, public transport and cancelled travel plans (including refunds).