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Our flight was cancelled due to COVID-19 and we were only offered a voucher

We were contacted by a consumer as he and his partner had their flight cancelled due to COVID-19. The airline only offered them a voucher. They had both lost their jobs so would have preferred a refund.


We contacted the airline on their behalf, and asked the airline to issue a full refund under EU Regulation 261/2004. 


The airline agreed to the refund for both passengers, totally £1,122.07.