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I was unable to read my gas meter which meant I received an estimated bill

The consumer struggled to read her gas meter over a period of time which meant she received a number of estimated gas bills. She had contacted her supplier a number of times to inform them of this but unfortunately her meter was never read.

Resolution

The Consumer Council contacted the supplier on behalf of the consumer and we were able to arrange for the consumer's meter to be read regularly. This meant the consumer was able to manage her household budget more effectively.