Consumer Skills
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13th March 2014

On World Consumer Rights Day, Do You Know Your Rights From A-Z?

How well do you know your consumer rights? Would you be confident returning an item or making a purchase over the internet? Do you know what’s involved in switching bank account or utility provider and if your flight or sailing is delayed do you know what you are entitled to or do you think “that’s life?”

Consumer Council research shows that just over half of consumers feel informed about their rights. With this in mind, ahead of 15 March which marks ‘World Consumer Rights Day’, the Consumer Council says it is important for consumers to know their rights so they can take action to get redress when things go wrong with goods or services they have purchased.

The Consumer Council has gathered together consumer rights in a number of publications which are a great first port of call before making any kind of purchase; whether planning a trip by air or sea, thinking about making an online purchase or switching utility provider or bank account, these guides will put the power in the hands of consumers to help ensure they know exactly what they are entitled to.

According to Consumer Council Interim Chief Executive Aodhan O’Donnell, “It’s crucial that consumers’ rights are protected every day of the year and World Consumer Rights day gives a specific focus on raising consumers’ awareness and skills.  There are many laws to protect consumers but they work best when the consumer knows how to assert these rights effectively in the first instance.

“Our guides will help to empower consumers with the knowledge and skills to make informed decisions to protect their hard-earned cash and get the high standard of customer care to which they are entitled. There is even a one-stop-shop for consumers in the form of our A-Z Consumer Advice Handbook.

“We also have a range of resources such as price comparison tables and spending diaries to help consumers manage and keep track of their spending,” concluded Aodhan.

For more information or copies of guides including; Plane Facts, Plain Sailing, Switch-on guides, Online Shopping Tips, Safer Ways to Pay, A-Z Handbook, contact the Consumer Council on 0800 121 6022 or download from our website www.consumercouncil.org.uk