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Personal Finances
01st March 2021

Bank branch closures unwanted news for Northern Ireland consumers

Bank branch closure risks isolating consumers by removing access to essential services says The Consumer Council, following the news that Bank of Ireland is to close 15 local branches this year.

Scott Kennerley, Director of Financial Services at The Consumer Council, said: “Whilst many consumers have made the switch to online or mobile banking, there are still many consumers and small businesses who rely on face-to-face banking.

“We know that some consumers in Northern Ireland still prefer to use cash so the decision by Bank of Ireland to close half of its branch network will have a negative impact on consumers and their access to cash services. We will continue to engage with Bank of Ireland to understand how it is supporting consumers affected by this decision.”

Scott added: “When their branch closes, consumers can continue to visit their nearest Post Office to pay in cash and cheques, withdraw money, and check their balance. Basic banking services is something the Post Offices provides for all banks in Northern Ireland.”

Further advice and support is available on The Consumers Council’s website (, including a branch closure factsheet, a personal banking guide, a guide to switching banks and a current account comparison table. Alternatively, consumers can contact The Consumer Council on 0800 121 6022 or by emailing