Selling Goods and Services - What the law says

What the law says

The Consumer Rights Act 2015 states that any goods, services or digital content that you sell to a consumer must be of satisfactory quality, fit for purpose and match the description given.

Sale of goods

Consumers have 30 days to reject a faulty item and ask for a refund;
You get one chance to repair or replace a faulty item before the consumer can ask for a full or partial refund;
Goods must also be installed correctly if that is part of the contract; and
You may have to pay compensation to consumers for any losses they may have suffered as a result of faulty goods.

Provision of services

As a retailer you must provide services:

With reasonable care and skill;
At reasonable cost;
and Within reasonable time.

If a service is unsatisfactory, you are obliged to carry out the service again free of charge or to give a price reduction; and

Where the service cannot be repeated (e.g. wedding photography) you may have to give a price reduction – up to 100% of the total cost depending on the circumstances.