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Advice for WOW Air customers following collapse

The Consumer Council is advising Wow Air customers on their rights, following the announcement on Thursday 28 March that the airline has ceased operation and all flights have been cancelled.


Consider your postal options as Royal Mail announce price increases

The Consumer Council is advising consumers to consider their postal options, as price increases from Royal Mail for letters and parcels go live from Monday 25 March 2019. 


Flying with Flybe… Check your hand luggage allowance before travelling

The Consumer Council is advising passengers to check their hand luggage before taking off, following a number of enquiries.

Cost of Living

Northern Ireland consumers paying more for car insurance

The Consumer Council is urging drivers to shop around for better deals on their car insurance, as the latest figures from reveal Northern Ireland motorists pay more than the UK average. 


Double win for The Consumer Council at UK Complaint Handling Awards

The Consumer Council, the statutory complaints body for transport, energy, water and postal services in Northern Ireland, picked up two awards at the 2019 UK Complaints Handling Awards in London.


Are you getting the best value ticket?

Translink customers should consider alternative ticket options following fare increase


Attention Consumers….Do you know your consumer rights on World Consumer Rights Day? (Friday 15 March 2019)

How well do you know your consumer rights? Do you know what your rights are if your flight or ferry is delayed? Would you be confident returning an item or making a purchase online?


Consumer Council advice on the grounding of Boeing 737 MAX 8 Planes

Richard Williams, Head of Transport at The Consumer Council said, “Following the tragic accident of Ethiopian Airlines flight ET302, Boeing 737 MAX 8, both the UK Civil Aviation Authority (CAA) and Irish Aviation Authority (IAA) have temporarily suspended Boeing 737 Max aircraft in their airspace.


Win for Northern Ireland Consumers: Online retail giant to remove delivery surcharges to Northern Ireland

Wayfair, the online home and furniture retail giant, has announced it is scrapping delivery surcharges to Northern Ireland and Scotland for orders over £40. This will now apply across the entire UK without penalising consumers living in these geographical areas.



We know our consumer rights… Do you?

The Consumer Council launch new “Consumer Champion badge with The Boys’ Brigade Belfast Battalion (7th Newtownabbey)