We are open Monday to Friday, 9.00am to 5.00pm 

You can write to us, or visit us, at:
The Consumer Council
Floor 3, Seatem House
28-32 Alfred Street
Belfast BT2 8EN

You can contact us via telephone:
Enquiries and Complaints Freephone: 0800 121 6022
General Telephone/Textphone: 028 9025 1600
Fax Number: 028 9025 1663

Please note: due to high volumes of enquiries and complaints, as a temporary measure, our Freephone number 0800 121 6022 will be available Monday to Friday 10am to 4pm. Voicemails left before 10am will be returned within 3 hours and those left after 4pm will be returned the next working day once the phone lines open. If you are calling outside of the Freephone operating hours and your issue is an emergency you can call 028 9025 1600 to speak to a member of staff.

We apologise for any inconvenience and appreciate your patience at this time.

You can contact us via email at:
Enquiries and Complaints Email: [email protected]
General Email: [email protected]
Online Enquiries and Complaints Form: Click here

The Consumer Council are also on social media. You can find us at: 
Twitter: @ConsumerCouncil
Facebook: The-Consumer-Council-Northern-Ireland

The Consumer Council offers a range of services for additional support. 

We are a JAM Card friendly organisation. If you are a JAM card holder, please let a member of our staff know.  

We also offer a telephone translation service through Big Word Translation. If you would like to use this service please let our staff know. 


If you have a complaint then you should use our dedicated complaints service for both consumers and business.

13th August 2018