Got a Complaint?

The Consumer Council has a dedicated team, Consumer Support, which investigates enquiries and complaints on behalf of consumers.

We do this by acting on behalf of the consumer and liaising directly with the company involved in an effort to achieve a fair and satisfactory resolution for the individual.

Make a Complaint

If your complaint has not been solved or you are not satisfied with the response, we may be able to help.

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Success Stories

Read our success stories to give you examples of the types of complaints we can help you with.

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Our Service Standards

The Consumer Council will treat everyone with respect and courtesy at all times. We ask that you treat our staff in the same way. All our calls are recorded for training and monitoring purposes.

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