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416 resultsReview your banking needs in advance of HSBC branch closures
The Consumer Council is urging HSBC customers to review their banking needs ahead of the upcoming closure of two local branches later this year. The Derry/Londonderry HSBC branch is due to close on 11 August 2022 and the Omagh HSBC branch is due to close on 16 August 2022.
Irish Ferries introduces Compensation Scheme in relation to W.B. Yeats cancelled sailings in 2018
In 2018 Irish Ferries' new ship, the W.B. Yeats, was delayed and there was a knock on effect for a significant number of bookings. Passengers had to sail on different dates and some from different ports than they had booked.
SSE Airtricity announces 39% price increase for gas customers
SSE Airtricity has announced today (Friday 4 March) an increase of 39% effective from Friday 1 April 2022. This will impact around 186,000 gas customers throughout Northern Ireland and is the biggest rise in gas prices in their network since May 2011.
New Transport Knowledge Hub launched
The Consumer Council has launched a new Transport Knowledge Hub, containing over a decade worth of Northern Ireland-specific transport data.
The cost of commuting highlighted in new Consumer Council data tool
With petrol prices nearing a 10 year high this week, just as many of us contemplate a return to office-based work, the cost of the daily commute will come into stark focus for many consumers.
The Consumer Council retain Standards for Inclusive Service Provision and Customer Service Excellence
The Consumer Council has retained best practice accreditations; the British Standard 18477 for Inclusive Service Provision, and the Customer Service Excellence Standard for commitment to high-quality customer service.
7 out of 10 people have experienced potential rip-offs online, worrying new CMA research reveals
The CMA has today launched a brand-new campaign “The Online Rip-Off Tip-Off” to help shoppers spot and avoid misleading online practices that could result in them being ripped off.
6 ways to boost your energy budget and make it stretch further
Some energy prices are extremely high, but there are small changes we as consumers can make to make our energy budgets stretch that little bit further.
Firmus energy customers in the Ten Towns area face the first gas price increase of 2022
Firmus energy has today announced an increase of 33.57% from 24 February 2022 for gas customers in the Ten Towns area, impacting around 59,000 domestic customers.
Hargey announces £2M for Emergency Fuel Payments
The Department for Communities, in collaboration with Bryson Charitable Group, the Consumer Council and a range of local energy companies, will contribute £2 million to an Emergency Fuel Payment Scheme.