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415 resultsNoyona Chundur appointed as new Chief Executive at The Consumer Council
The Consumer Council has announced Noyona Chundur as its new Chief Executive. Noyona took up her post today (Tuesday 5 January 2021). She joins The Consumer Council from Invest Northern Ireland where she was Head of Campaigns and Digital Solutions since 2006, joining the organisation in 2004. She led their communications strategy for Northern Ireland, winning multiple internationally recognised awards for marketing and digital innovation, and is also Chair of the Cathedral Quarter Arts Festival.
Concerns about long-term solution for parcels moving between GB and NI
Following the publication of temporary guidance for parcels moving between Great Britain (GB) and Northern Ireland (NI) from 1 January 2021, The Consumer Council has said it remains concerned about the long-term solution for NI consumers and businesses.
Christmas and New Year opening hours
Our office opening hours over Christmas and New Year are:
- Thursday 24 December: Closed
- Friday 25 December: Closed
- Monday 28 December: Closed
- Tuesday 29 December: Open, 9am to 5pm
- Wednesday 30 December: Open, 9am to 5pm
- Thursday 31 December: Open, 9am to 5pm
- Friday 1 January: Closed
All services will resume at 9am on Monday 4 January 2021.
Check stores’ refund policies ahead of new lockdown, warns The Consumer Council
In light of the new lockdown beginning on Saturday 26 December 2020, The Consumer Council is advising last minute Christmas shoppers buying goods from the high street to double-check retailers’ returns policies to find out what protection they have if they need to return or exchange an item.
Brexit & Parcel Deliveries: Guidance is needed to save deliveries between GB and NI
With Brexit just around the corner, The Consumer Council is concerned with reports of retailers and parcel operators withdrawing deliveries between Great Britain (GB) and Northern Ireland (NI).
Advice for consumers as Debenhams temporarily stop taking orders to Northern Ireland
Debenhams, the department store chain, will temporarily stop accepting orders on their website for Northern Ireland delivery from midnight tonight (Thursday 17 December 2020).
Christmas Postage: Six tips to ensure your gifts arrive safely under the tree
More than a fifth (22%) of UK consumers have already decided they’ll be sending festive gifts through the post rather than giving in person this year. The Consumer Council has put together some top tips to help consumers get the best deal on postage and to ensure their cards and parcels arrive on time.
Be prepared for festive travel, advises The Consumer Council
The Consumer Council is encouraging passengers due to travel over the festive period to plan in advance and be prepared, due to the impact of COVID-19 and EU Exit.
Review your banking needs in response to Danske Bank branch closures
The Consumer Council is urging Danske Bank customers to review their banking needs in response to the closure of four local branches. The branches in Ballycastle, Comber, Kilrea and Strabane closed on Friday 4 December 2020.
Northern Ireland consumers could face potential difficulties when shopping online after Brexit warns The Consumer Council
The Consumer Council is concerned that consumers in Northern Ireland could face potential new difficulties when shopping online from 1 January 2021, following the end of the transition period. Custom administration could be applied to parcels arriving in Northern Ireland from GB, which will likely lead to higher costs, delays and reduced choice for Northern Ireland consumers shopping online.