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Our office opening hours over Christmas and New Year are:

• Friday 24 December: Closed
• Monday 27 December: Closed
• Tuesday 28 December: Closed
• Wednesday 29 December: Open, 9am to 5pm
• Thursday 30 December: Open, 9am to 5pm
• Friday 31 December: Open, 9am to 5pm
• Monday 3 January: Closed

We are open again as normal from Tuesday 4 January at 9am.

As consumers start to firm up their plans to travel over the festive period, the Consumer Council is calling on the public to make themselves familiar with the latest public health advice and to be prepared in the event of new travel restrictions coming in to place.

Firmus energy has today announced an increase of 19.48%, effective from 6 January 2022 for gas customers in the Greater Belfast* area, impacting around 49,000 domestic customers.

This year, many of us will be sending Christmas gifts to friends and family through the post rather than giving in person, so it's good to know what steps you can take to make sure your gifts arrive safely and on time. To help, we've put together some top tips covering last postage dates, how to get the best postage deal and keeping valuable items safe.

We’re delighted to be working with National Energy Action, to host a series of energy efficiency webinars where you can learn useful tips and advice on how you can make your energy go further this winter, save some money on your bills, and do your bit for our environment at the same time.

As consumers hit the high streets and shop online for Christmas, we are calling on the public to be ‘Savvy Shoppers’ in the run up to the big day, to avoid overspending and the common pitfalls of hidden costs.

Shopping from the comfort of your sofa on a phone or tablet is a task many of us now do on a regular basis, with more than 25% of the population doing the bulk of their Christmas shopping online. But 40% of shoppers in Northern Ireland have been targeted by scams in the last few years, and, as Black Friday and Cyber Monday approach, we want to remind shoppers to be scam aware as they hunt for bargains.

Northern Ireland’s largest energy supplier, Power NI is set to increase its electricity tariff by 21.4% from 1 January 2022.This increase will see the yearly electricity bill of a typical household with a credit meter rise by around £131 per year. Those customers with a keypad (PAYG) meter costs will increase by around £127 per year.

Firmus energy has today announced an increase of 38.18% from 3 December 2021 for gas customers in the Ten Towns area, impacting around 55,000 domestic customers.

SSE Airtricity has today announced it will be increasing electricity prices by 9% from 1 December 2021. This means the typical customer will see their bill rise by around £62 per year.