• Customer Care Register

    Northern Ireland Water's Customer Care Register offers extra help for those who need it.

  • Flooding

    What to do before, during and after a flood.

  • Taxi services

    Information to help with taxi service complaints in Northern Ireland.

  • Ferry travel

    Information on your consumer rights when sailing including compensation, special assistance and what to do if things go wrong.

  • Air travel

    Learn your consumer rights if you are travelling by air including compensation, special assistance and what to do if things go wrong. 

  • Public transport

    Advice and information about public, accessible and community transport including information about traveling with a disability or reduced mobility, and finding the best value fare.

  • Statement on increase in Translink fares

    Translink has today announced increases to its bus and rail fares. 

    Our Director of Infrastructure and Sustainability described the impact that the increases will have on consumers.

  • Apr-24

    Index Date
    CCNI Composite Energy Index
    227.320
    Gas Index
    229.710
    Electricity Index
    212.610
    HHO Index
    249.440
    Electricity and Gas
    215.550
    Electricity and Home Heating Oil
    227.710
  • Mar-24

    Index Date
    CCNI Composite Energy Index
    240.448
    Gas Index
    288.422
    Electricity Index
    220.390
    HHO Index
    246.752
    Electricity and Gas
    235.950
    Electricity and Home Heating Oil
    231.473
  • 90% of consumers concerned about rising cost of basics

    Our new research published today shows 90% of consumers in Northern Ireland are concerned about the rising cost of basics.