Featured research

View our featured research on important topics impacting Northern Ireland consumers at the moment.

  • Northern Ireland Household Expenditure Tracker

    A quarterly publication that shows what households in Northern Ireland are experiencing financially, including changes to their income, expenditure and in which areas they are spending most of their money. 

  • Cost of living pulse surveys

    Quarterly pulse surveys which gathers consumer perceptions and experiences of the cost of living crisis in Northern Ireland. 

  • Consumer attitudes to energy transition

    As Northern Ireland works towards achieving net zero targets by 2050, we are carrying out ongoing research into what consumers think about this and how they are impacted.

  • Financial Services in Northern Ireland

    We carry out research to quantify the lived experience in Northern Ireland relating to financial services, focusing on financial exclusion, access to cash and borrowing, and levels of lending, savings and debt.

Consultation responses

In our consultation responses, we use evidence-based insights to promote and safeguard the interests of consumers in Northern Ireland, advocating on their behalf.

View our consultation responses below.

Our recent insights

Q4 2023 - Northern Ireland Household Expenditure Tracker

The Northern Ireland Household Expenditure Tracker showing data from October to December 2023.

Q4 2023 - Northern Ireland Household Expenditure Tracker Household_ Expenditure_ Tracker_2023_Q4_AV.pdf

Consumer views on water

A research project regarding the following: consumer views of NI Water; consumer perspectives on NI Water policy priorities; and consumer attitudes to environmental and climate change issues relating to water and sewerage services.

Consumer views on water Consumer_views_ on_water.pdf

Electric Vehicles Consumer Research - Full Report

Research using surveys and interviews to consider the public electric vehicle charging infrastructure in Northern Ireland and of those thinking of switching from a petrol or diesel vehicle to electric.

Electric Vehicles Consumer Research - Full Report Electric_Vehicles_Consumer_Research_Full_Report_210524.PDF
Topic
107 research reports available

Consumer friendly report: Impact of Digitalisation on Northern Ireland consumers

We commissioned research to explore the speed of digitalisation and the reliance consumers have on technology. This report also looks at how this is impacting Northern Ireland consumers now and how it will impact them in the future.

This consumer friendly report lays out the key findings and final recommendations.

Consumer friendly report: Impact of Digitalisation on Northern Ireland consumers Impact_of_Digitalisation_on_NI_consumers_consumer_report (1).pdf

Impact of Digitalisation on Northern Ireland consumers

We commissioned research to explore the speed of digitalisation and the reliance consumers have on technology. This report also looks at how this is impacting Northern Ireland consumers now and how it will impact them in the future.

You can also read the consumer friendly report which lays out the key findings and final recommendations.

Impact of Digitalisation on Northern Ireland consumers Impact_of_Digitalisation_on_NI_consumers_consumer_report_full.pdf

The Northern Ireland Consumer Perspective: Early perceptions and experiences of EU Exit

The Early perceptions and experiences of EU Exit report outlines This report outlines the perceived and real impact of EU Exit on consumers across Northern Ireland. In doing so, it brings together and outlines the key findings from three independently commissioned research studies which explore the early NI consumer experience from January to March 2021.

The Northern Ireland Consumer Perspective: Early perceptions and experiences of EU Exit Early_Perceptions_of_EU_Exit.pdf

Energy Strategy: consumer insight and awareness report

  

Energy Strategy: consumer insight and awareness report Energy_Strategy_Insight_and_Awareness_Report.pdf

Summary document: Empowering and Protecting Energy, Transport and Water Consumers

     

Summary document: Empowering and Protecting Energy, Transport and Water Consumers Decarbonisation_Energy_Transport_Water_Summary.pdf

Summary document: Barriers to transport recovery after COVID-19

  

Summary document: Barriers to transport recovery after COVID-19 Barriers_to_Transport_COVID19_Summary.pdf

Barriers to transport recovery after COVID-19

    

Barriers to transport recovery after COVID-19 Barriers _to_Transport_Recovery_COVID19.pdf

Consumer friendly report: Consumers views on energy transition

We recently carried out research to explore consumers views on energy transition using qualitative research.

This consumer friendly report lays out the key findings and final recommendations.

Consumer friendly report: Consumers views on energy transition Northern_Ireland_consumers_views_on_energy_transition_consumer_friendly_version.pdf

Aviation tax reform: Consultation

   

Aviation tax reform: Consultation Aviation_Tax_Reform_Consultation_0.pdf

Research Report: Older Persons, Public Transport and COVID-19

Read the summary report on Older Persons, Public Transport and COVID-19

Research Report: Older Persons, Public Transport and COVID-19 Older_Persons_Public_Transport_Insight_Report.PDF

Research notice

Sometimes research companies conduct research on our behalf. Read our Research notice here.